1. Privacy Policy

BiTech Group Pty Ltd
Last updated: 1 January 2026

Our commitment to privacy

At BiTech Group, trust is central to how we work. As a technology consulting organisation specialising in data, analytics, artificial intelligence and managed services, we understand the importance of protecting information and handling it responsibly.

We respect your privacy and are committed to transparency about how personal information is collected, used, stored, protected and disclosed.

This Privacy Policy explains how BiTech Group Pty Ltd ("BiTech Group", "we", "our" or "us") handles personal information when you visit our website, communicate with us or engage with our business.

We aim to manage personal information consistently with applicable privacy legislation, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable.

 

1. Information we collect

Depending on your interaction with BiTech Group, we may collect:

Personal and business information

• Name, job title and organisation.
• Business email address and telephone number.
• Business or postal address.
• Professional information relevant to an enquiry or engagement.

Communications and enquiries

• Information submitted through website contact forms.
• Correspondence by email, telephone or other communication channels.
• Requests for information about our services.
• Feedback and business-related enquiries.

Website information

• IP address and approximate geographic location.
• Browser, device and operating system information.
• Website usage and navigation data.
• Referral sources and website interactions.
• Cookie preferences and related technical information.

Recruitment information

If you apply for employment, we may collect your résumé, qualifications, employment history, professional references and other information relevant to your application.

We seek to limit personal information collection to what is reasonably necessary for our business activities.

 

2. How we collect information

We may collect information when you:

• Visit or interact with our website.
• Submit an enquiry through our contact form.
• Contact us by email or telephone.
• Request information about our services.
• Participate in business meetings or events.
• Subscribe to business communications.
• Apply for employment.
• Engage with BiTech Group through professional networks.

We may also obtain relevant business information from publicly available sources, professional contacts and authorised third parties where permitted by law.

Where practicable and lawful, you may communicate with us anonymously or using a pseudonym.

 

3. How we use personal information

We collect and use personal information to support our business operations and professional relationships.

This includes:

Business enquiries and communication

Responding to enquiries, providing requested information and communicating about potential business opportunities.

Professional services

Managing customer relationships, coordinating consulting engagements, delivering services and fulfilling contractual obligations.

Website improvement

Monitoring website performance, understanding visitor interactions and improving website functionality and content.

Marketing and industry communications

Providing relevant updates about our services, technology developments, events and industry insights, where permitted by law.

Recruitment

Assessing applications and managing recruitment processes.

Security and compliance

Protecting our systems, preventing misuse, managing security incidents and satisfying applicable legal requirements.

We do not use personal information for unrelated purposes unless permitted by law or supported by appropriate consent.

 

4. Customer information and professional engagements

BiTech Group provides services involving business systems, data platforms, analytics environments and technology infrastructure.

During professional engagements, we may have access to information managed or controlled by our customers.

Customer information is handled in accordance with applicable contractual agreements, confidentiality requirements and agreed security arrangements.

Where BiTech Group processes personal information on behalf of a customer, the customer may retain responsibility for determining how that information is collected and used.

This Privacy Policy does not replace the confidentiality, data protection or information security provisions of an individual customer agreement.

 

5. Cookies and website technologies

Our website may use cookies and similar technologies to maintain functionality, improve performance, protect online forms and understand visitor interactions.

These technologies may collect technical information about your device and use of our website.

Further details, including available controls and cookie categories, are provided in our separate Cookie Policy.

 

6. Disclosure of personal information

We do not sell personal information.

We may disclose personal information to authorised parties where reasonably necessary for our business activities, including:

• Employees and authorised representatives.
• Technology and cloud service providers.
• Website hosting and technical support providers.
• Professional advisers and business service providers.
• Contractors involved in delivering agreed services.
• Regulatory authorities where required or authorised by law.

Where appropriate, we apply contractual and organisational measures to protect information shared with service providers.

 

7. International information processing

Some technology platforms and service providers used by BiTech Group may operate infrastructure or provide services outside Australia.

Consequently, personal information may be accessed, stored or processed internationally.

Where overseas disclosure occurs, we take steps appropriate to the circumstances and applicable legal requirements to protect personal information.

This may include contractual safeguards, security assessments, access restrictions and consideration of data residency requirements.

Australian privacy guidance also requires covered organisations to address likely overseas disclosures and identify recipient countries where practicable.

Overseas disclosure details: The countries in which overseas recipients are likely to be located will be identified here once BiTech Group's relevant service-provider arrangements have been confirmed.

 

8. Information security

Protecting information is fundamental to our business.

We seek to maintain appropriate technical and organisational safeguards designed to reduce the risk of unauthorised access, misuse, interference, loss, modification or disclosure.

Depending on the systems and information involved, these safeguards may include:

• Identity and access management.
• Authentication and authorisation controls.
• Encryption and secure communications.
• Endpoint and network protection.
• Security monitoring.
• Access restrictions and information-handling procedures.
• Secure information retention and disposal.

No electronic system can be guaranteed to be entirely free from security risks.

We therefore approach information security as an ongoing responsibility.

 

9. Data retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, satisfy legitimate business requirements and meet applicable legal or contractual obligations.

Retention periods depend on the type of information and its purpose.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless continued retention is legally required or authorised.

 

10. Marketing communications

BiTech Group may provide business contacts with information about our services, industry developments, events and relevant professional opportunities.

We seek to ensure marketing communications comply with applicable Australian electronic marketing requirements.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

We will process unsubscribe requests in accordance with applicable requirements.

 

11. Artificial intelligence and automated technologies

BiTech Group recognises that artificial intelligence introduces additional considerations surrounding privacy, confidentiality and information governance.

Where AI-enabled technologies are used in our business activities, we seek to apply appropriate safeguards and oversight.

Personal and confidential information should only be processed through AI-enabled services where suitable authorisation, security controls and contractual arrangements are in place.

Where an automated system uses personal information to make, or substantially contribute to, a decision that could reasonably be expected to significantly affect an individual's rights or interests, we will make any disclosures required by applicable law.

 

12. Accessing and correcting information

You may contact us to request access to personal information we hold about you.

You may also request correction of information that is inaccurate, incomplete, outdated or misleading.

Requests will be assessed and handled in accordance with applicable privacy legislation.

Where we cannot fulfil a request, we will explain the reason where required or appropriate.

 

13. Privacy incidents

We take suspected privacy and information security incidents seriously.

Where an incident may involve personal information, we seek to assess its nature, contain potential impacts and determine appropriate corrective actions.

We will notify affected individuals and relevant authorities where required by applicable law.

 

14. Privacy complaints

If you have concerns about our handling of personal information, please contact us using the details below.

We will review your complaint, investigate where appropriate and provide a response within a reasonable period.

If you remain dissatisfied, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

 

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, information-handling practices or legal requirements.

The current version will be published on our website with its latest revision date.

 

16. Contact us

For questions, privacy requests or complaints, contact:

BiTech Group Pty Ltd
Sydney, Australia
Website: https://www.bitech.com.au

Privacy enquiries may be submitted through our website contact form.